How to Communicate 24/7 with SendPulse Chatbots

Constant communication can be very important to your work, whether it is to get orders from your customers, to receive help and technical support requests or for myriad other reasons. It is often necessary to keep an eye on the messages you receive via email or SMS and even social networks. But it is also a reality that it is physically impossible to achieve this, you cannot be reachable 24/7. But in my personal experience, it was possible thanks to the SendPulse chatbots.

Because of my work and my main source of income, I always have to keep an eye on WhatsApp and social networks because maybe a student has a question or a foreign client wants to hire me for a diploma or a seminar.

The reality is that in such situations, the issue of time is of the essence. But as I mentioned before, sometimes it’s just impossible to be informed about the devices 24 hours a day. And that’s where I discovered the chatbots from SendPulse.

Chatbots are certainly not a total stranger, I already knew about them, I knew what to do and although I wasn’t particularly convinced, I was interested. What really made me decide to go with chatbots were the prices of the SendPulse platform. They are really very affordable and the packages offer a lot of customization options. Thankfully, finding one that perfectly suited my needs wasn’t difficult.

And yes, I want to put a parenthesis here when I notice that there is a totally free version and I was surprised that it was a full plan and not a trial. And maybe it would have been my decision, the only detail was that I was looking for more of one Chatbot for WhatsApp and this is only available in payment plans.

After using the service, I realized how easy it is to use. Firstly, it is very easy to integrate with the WhatsApp account, as well as with your social network accounts. I checked that the process for Telegram itself is a bit different, maybe more complex, but luckily I don’t use that platform.

Another aspect I have to emphasize about SendPulse chatbots and the entire platform in general is their excellent tech support. First, they offer you support and help in almost every possible way, even over the phone, which can be very helpful, especially for the newbies.

But they also have a long collection of articles dedicated to using the platform. It is a “knowledge base” with entries that act as tutorials and explain in great detail how to use the platform. There are even elements that are not so obvious when creating a chatbot, but when I discovered these entries I could see all the potential their bots have.

now certainly Create and connect a WhatsApp chatbot In SendPulse it’s very simple, you have a very kinetic visual editor that allows you to design the conversation in detail. Perhaps it’s best described as a map that lets you map out the different paths the conversation can take. And with this interface it’s really easy, the only thing to take into account is all the possible answers and of course all the possible questions that people can ask you. You can even schedule two different conversations to fit into the same flow, so you can see which people acted differently on specific actions. And again, it can be easily visualized as follows:

But even in these advanced options lies the great value of the SendPulse platform. The variables you can use to control the conversation are practically unlimited. On top of that, you can add forms, buttons that run automated processes, payment receipts, something that can be very useful especially for business people and sellers, and so many more options that I can imagine how overwhelming that would be. First of all this integration that they offer with ChatGPT, this artificial intelligence that can allow a great richness in the programming of conversations and especially in the expectations of receiving messages.

But all this is added gradually. When you start creating your chatbot, just add the conversation as you can visualize it abstractly. And that may be perfectly adequate and perfect for many users, for me it was. But as I mentioned before, it is this extra that gives great value to the platform.

One aspect that was very helpful is the way chatbots built with SendPulse can be integrated with the CRM, which is offered for free. This allows me to aggregate user information into a detailed record of what actions users are taking, among other things. I can add tags to the answers so I have more detail about what they were looking for and asking, and then provide clearer instructions and more detailed information. I can even accept payments, saving me the hassle of sending and sharing my bank details.

In my particular experience, I started using SendPulse chatbots because I was considering a more short-term solution. Originally it was planned that it would be a single lesson. But when I discovered the platform, I really realized that it has the potential to become my professional organization system. Well, it’s not just a chatbot building website.

On the SendPulse platform, you’ll find other services like email automation, website builders, and landing pages, but most importantly, an online course builder. The great value of this system, and what sets it apart from other systems for delivering digital and distance learning, certainly lies in its integration with its chatbot service. That’s why I haven’t separated the chatbots from my educational platform and answer questions and comments separately where I can upload activities, they are already integrated in one place.

While I wasn’t overly convinced when I thought about the feasibility of hiring a platform to create chatbots, when I discovered SendPulse it was really easy for me to take the step of paying for my chatbots and it’s been very smooth ever since. Not only was it very easy to program the chatbot and track all sorts of conversations, but the whole SendPulse platform is also very easy to use, it’s very intuitive and really user-friendly, and could well be used by people who have never touched anything more complex than Office. I have had the most satisfying experience and have great expectations for what I can do with SendPulse in the future.